Trade Project Coordinator

Join to apply for the Trade Project Coordinator role at Pella Windows & Doors, Pella Northland

Minneapolis, MN

Are you looking for a career where you are empowered to be extraordinary? At Pella, care is not just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. We are committed to delivering a reliable, responsive, and uniquely memorable experience that exceeds our customers’ expectations.

The Project Coordinator Team at Pella Northland focuses on delighting customers after the sale and before delivery or installation. They coordinate quoting, purchasing, scheduling, and delivery of customer orders, ensuring a world‑class experience and transparent communication throughout the process.

• Provides quality customer service to internal and external customers daily via telephone, email, text and in‑person communication.
• Manages product delivery scheduling and details, ensuring timely fulfillment of orders and installation success.
• Manages the recovery process and coordinates solutions for shortages and damaged product.
• Provides exceptional support and project updates to customers, covering product delivery, availability, scheduling coordination, and homeowner follow‑up communication.
• Develops long‑term, mutually beneficial relationships with general contractors, building owners, and consumer clients.
• Coordinating service appointments along with appropriate follow‑up as needed.
• Purchases product from vendors and corporate manufacturing facilities accurately and on time.
• Records all details and updates tasks to maintain clear and consistent communication for customers.
• Manages and coordinates product installation requirements and scheduling, ensuring excellent communication throughout the entire process.
• Researches open receivables status and supports the team in collecting receivables.
• Promotes and facilitates continuous improvement activities in the department.
• Performs special projects and other duties as assigned and based on business necessity.
• Strives for 100% "Very Satisfied" customers.

• Strong attention to detail
• Strong verbal and written skills
• Ability to multitask and excel in a fast‑paced environment
• Customer focused
• Positive energy & teamwork mentality
• Results oriented, goal driven & self‑motivated
• Strong computer aptitude
• Experience working with a highly technical product is desirable
• Must have high school diploma or GED; AA or technical degree preferred
• 1–2 years customer service or general business/administrative experience preferred

Salary: $25–$27 per hour

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Benefits
• Paid Time Off

Does all of this sound good to you? Make your next move! Apply now.