Manager, Supply Chain

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Apply today and be part of the ‘Bou Crew!

As the Supply Chain Manager, reporting to the VP Supply Chain and Procurement, you will develop and execute strategies to optimize transportation and supply chain operations, ultimately enhancing efficiency, optimizing costs, and supporting global growth. You will oversee 3PL vendor relationships, negotiate contracts and manage freight spend while 3 PL logistics performance and mentoring the supply chain team and cross‑functional partners to advance Caribou’s mission and growth objectives.

• Lead the design and optimization of the supply chain network, including warehouse, distribution center selection, and outbound route design to support business goals.

• Accountable for negotiated freight rates and fees associated with the transportation and distribution network, owning relevant contracts and providing inputs for financial planning and annual operating plans.

• Ensure sufficient system‑wide distribution center capacity, including baseline storage, seasonal flexibility, and load leveling to meet business needs.

• Drive process improvements and freight carrier consolidation to enhance efficiency, reduce costs, and increase responsiveness.

• Collaborate with Finance, Sourcing, Product, Food Safety, Store Ops, USR, and Warehouse teams to align supply chain activities with overall business strategies, ensuring seamless integration across functions.

• Evaluate potential partnerships and new business opportunities, develop business cases and supply chain strategies to drive growth.

• Identify annual savings targets and implement strategies to achieve cost savings while enhancing store‑level profitability.

• Build and maintain strong relationships with supply chain vendors (e.g., 3PL, Transportation, Warehouse), negotiating favorable terms and ensuring adherence to quality and delivery standards.

• Develop and implement a strategic supply chain plan that supports the company’s growth objectives, operational goals, and customer satisfaction targets.

• Leverage data analytics and key performance indicators (KPIs) to monitor supply chain performance, make informed decisions, and drive continuous improvement.

• Oversee performance management for 3PL partners, focusing on metrics such as cost, on‑time transportation, fill rates, distribution center accuracy, and shelf‑life management.

• Conduct business reviews and lead the annual planning process with 3PL partners, aligning their objectives with Caribou’s supply chain strategies.

• Act as the primary point of contact for escalations and issue resolution, coordinating with cross‑functional teams to ensure efficient operations.

• Maintain accurate schedules for inbound, intra‑network transfers, and outbound logistics, coordinating with internal and external partners as needed.

• Manage logistics for new store openings, including scheduling deliveries, updating order schedules, and coordinating with Franchisees and 3PL partners.

• Oversee permanent, temporary and holiday scheduling process, ensuring seamless adjustments to meet fluctuating demands.

• Represent transportation and distribution in cross‑functional, collaborative planning for non‑ordinary inventory movements.

• Work cross‑functionally with the procurement team to ensure demand planning and inventory accuracy.

• Seek ways to improve performance and reduce/control costs in international logistics operations.

• Lead efforts, in partnership with Development and Sourcing teams, to expand the global distribution network, including…