Technical Support Analyst

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Visionaire Partners, is seeking an IT Support Specialist (Contract‑to‑Hire). This is a great opportunity to join a fast‑paced technology environment where you’ll provide hands‑on support and build strong relationships across the organization.

• Split time between on‑site support (approx. 60%) and remote assistance via phone, chat, and email.
• Participate in a weekly help‑desk rotation (8 hours per week of call queue coverage).
• Resolve Tier I technical issues and service requests.
• Triage and escalates more complex incidents to senior support teams.
• Troubleshoot hardware, software, and network connectivity issues.
• Confirm resolution with end users and properly document updates in the ITSM platform.
• Collaborate with infrastructure, security, systems, and application teams.
• Follow IT and security standards, policies, and procedures.
• Create and maintain internal knowledge articles.
• Support ongoing process improvement efforts within IT.
• Manage multiple tasks with responsiveness and strong time management.
• Take on special assignments as needed.

This is a 6‑month contract‑to‑hire position providing desktop support across multiple office locations, primarily in Boston and Brookline. Flexibility is required for occasional on‑call work, weekend maintenance, and up to 35 hours of overtime per week. Excellent path for growth and skill development.

• 3+ years of technical support experience.
• Experience supporting Windows OS, MS Office, and Active Directory.
• Ability to image/configure new devices and reimage systems as needed.
• Base knowledge of networking basics and troubleshooting.
• Ability to verify device encryption and work with spam filtering tools.
• Strong customer service and communication skills.
• Reliable transportation, valid driver’s license, and ability to move equipment between sites.
• Ability to pass standard background/drug screening (excluding marijuana).

Medical, dental, vision, life, disability, FSA, and 401(k) with company match.

• Seniority level:
  Mid‑Senior Level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Software Development