Case Manager, Beacon

Description:

SCHEDULE: 40 hours, Mon-Fri, 8a-4:30pm

Pay: $23.48 - $28.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

Location: 1754 Beacon Street, Brookline, MA

Pine Street Inn provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance abuse and mental illness in Housing using the Housing First model promoting long-term stability in housing and the end of homelessness in Boston. Case Managers work as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges.

Case Managers use a harm‑reduction, trauma‑informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. Case Managers are responsible for a specific caseload of tenants, and also for collaborating with other staff on program‑wide efforts to stabilize and promote the individual growth of all tenants. Additional responsibilities include, but are not limited to: assisting tenants with all required program documentation;

assisting tenants with obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants, maintaining all necessary documentation; monitoring and reporting maintenance needs in apartments, and supporting timely program fee collection from tenants.

• High School diploma or GED
• Strong written communication skills
• Computer proficiency in Microsoft Office products

• Undergraduate degree in a related field (e.g., social work, psychology, education, nursing)
• Bi‑lingual – Spanish/English
• Valid Massachusetts Driver’s license with a minimum of two (2) years of driving experience and an excellent driving record

• Strong commitment to learning and using harm‑reduction and motivational interviewing skills to promote improved behavioral health among tenants
• Ability to set limits fairly and consistently while maintaining appropriate boundaries
• Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands
• Experience working as part of a team

• Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations; experience working with chronically homeless individuals in Housing First programs
• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems and Boston area service providers
• Experience with HMIS