Intake Coordinator- in person: Psychiatry unit

Overview

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and more than 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared.

Join us and discover how your unique contribution can change lives - yours included.

Position Summary The Intake Coordinator, within our Psychiatry unit is responsible for managing intake functions for new behavioral health patients within the Outpatient Psychiatry Service (OPS). This role supports patient access by coordinating scheduling, screening referrals, verifying insurance, and serving as a key point of contact for patients, families, and clinicians. The Intake Coordinator plays a vital role in ensuring timely, accurate, and compassionate access to care.

• Schedule and triage appointments for new behavioral health patients, coordinating with clinicians, families, and clinic locations in accordance with departmental guidelines
• Screen referrals and patient needs, assigning cases to appropriate clinicians and supporting case management workflows
• Collect, verify, and enter patient demographic, referral, and behavioral health insurance information into EPIC
• Verify insurance coverage, obtain authorizations, and review benefits, copays, and out-of-pocket costs with caregivers
• Screen patients for service appropriateness and escalate clinical or logistical concerns as needed
• Distribute and track electronic intake forms and manage waitlists
• Answer, screen, and route phone calls; de-escalate families in crisis and triage urgent requests
• Monitor and respond to electronic communications from families and clinicians
• Create patient registrations and appointment requests in EPIC
• Support front-desk Patient Experience Representative functions as needed, including check-in and waiting room monitoring
• Collaborate with interdisciplinary OPS team members to support patient care goals and promote a team-oriented environment
• Perform additional duties as assigned, including support during public health emergencies

• High School Diploma or GED required
• Minimum of one (1) year of relevant work experience
• At least one year of experience in a healthcare, administrative, or patient-facing role preferred

• M-F: 40 hours/week. 100% in person

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, a 403(b) Retirement Savings Plan, Pension, Tuition and select License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Experience the benefits of passion and teamwork.