Pharmacy Liaison

Job Purpose

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff.

Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view.

Most importantly, person must be able to work as a member of a close-knit team.

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacy’s patient population
• Ensure that patients remain on track with medication regimens—outbound therapy/medication adherence check-ups; secure refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, and implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect the organization’s value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must.

Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus.

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician.…