Branch Operations Lead - Brookline Area, MA

Branch Operations Lead - Brookline Area, MA

Base Pay Range
: $28.75/hr – $35.05/hr

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you will be at the heart of branch operations, working closely with the Branch Manager, branch employees, and our team of experts.

Your role is crucial in ensuring that our clients’ financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client experiences exceptional service and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, providing genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively; anticipate their needs while managing the waiting queue for a smooth visit.
• Lead branch operations, including the management of cash devices such as the cash vault and ATM, resolving client issues quickly and effectively while ensuring consistency with bank policies.
• Introduce clients to our friendly branch team, collaboratively delivering seamless service with care and sincerity.
• Simplify clients’ banking experience by sharing self‑service options that allow them to access accounts anytime, day or night.
• Support all aspects of branch operations with high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

• Commitment to adhering to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, enabling effective multitasking.
• Leadership and operational proficiency, ensuring transaction accuracy in a collaborative team environment.
• Passion for educating the branch team and partners, keeping them connected and informed.
• Excellent client‑connection and engagement skills, ready to refer clients to experts when needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Availability to work branch hours, including weekends and evenings.

• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

• Successful completion of the Branch Operations Lead Training Program is required before placement.
• Travel as required for in‑person training and meetings.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. Reasonable accommodations are provided for applicants’ and employees’ religious practices and mental health or physical disability needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions, while ranking first in customer satisfaction.