Emergency Telecommunications Dispatcher

911 Emergency Telecommunications Dispatcher

Department: Police Department

Location: 350 Washington Street
Brookline, MA, 02445

Join Our Team as a 911 Dispatcher at Brookline's Public Safety Communications Center!

Are you ready to make a difference in your community? The Brookline Public Safety Communications Center is seeking dedicated and passionate individuals to join our team as full‑time Emergency Telecommunications Dispatchers
. As a 911 dispatcher
, you will play a crucial role in ensuring the safety and well‑being of our community by coordinating emergency responses and providing vital support to public safety personnel.

Why Join Us?

• Competitive Salary: Earn between $25.59 - $29.94 per hour, plus excellent health and retirement benefits (pension), vacation time, and personal days.
• Dynamic Work Environment: Be part of a team that handles multiple incidents simultaneously in a fast‑paced environment.
• Community Impact: Make a real difference by coordinating police, fire, and ambulance activities during emergencies.

Key Responsibilities:

• Emergency Response Coordination: Transmit requests for service to the appropriate location and deploy public safety personnel and equipment.
• Communication: Announce call letters, respond to complaints calmly, and keep dispatched personnel informed of all relevant facts.
• Technical Proficiency: Operate various public safety communications equipment, including radios, telephone systems, computer systems, and more.
• Knowledge: Acquire a thorough understanding of the community's layout to maximize dispatch accuracy and speed.
• Monitoring: Utilize CAD systems, monitor fire and police digitizer systems, CCTV, and NCIC/CJIS computer systems.
• Support: Assist other personnel in operations duties and perform any other tasks assigned by the Chief of Police or Commanding Officer.

Qualifications:

• Education: High School Diploma or GED.
• Skills: Ability to handle multiple incidents simultaneously in a stressful environment. Superior keyboard, computer, and communication skills.
• Experience: Preferred but not required.
• Availability: Must be available to work all shifts, including nights, weekends, holidays, and mandatory overtime.
• Background Check: Candidates must undergo a thorough background investigation, including employment, financial, and criminal checks.

How to Apply: If you're ready to play a crucial safety role, we want to hear from you! Please submit your resume and cover letter.

Final date to receive applications:
March 11, 2026

Candidates for the Emergency Telecommunications Dispatcher position must successfully pass a computer-based pre-employment assessment in order to be considered for employment.