Program Coordinator - Down Syndrome Program Job Brookline area,Massachusetts USA,Administrative/Clerical

Position: Program Coordinator I - Down Syndrome Program

Position Summary:

The Down Syndrome Program in the Division of Developmental Medicine is one of the oldest and largest of its kind in the country. Our program offers comprehensive care for young children, adolescents, and young adults with Down syndrome from birth until they reach age 22.

The Program Coordinator is responsible for the comprehensive coordination of clinical and administrative operations within a multidisciplinary pediatric specialty clinic and affiliated employment support program. The Program Coordinator manages patient intake processes, scheduling, data tracking, clinic logistics, and interpreter coordination. This role serves as the primary liaison between families, providers, and staff, ensuring efficient workflows, accurate documentation, and high-quality patient and family experiences.

Key Responsibilities:

Manage new patient intake and scheduling processes, including family outreach, explanation of program procedures, collection of required documentation, and database entry. Track and follow up on outstanding records and incomplete intakes.

Oversee pre-clinic preparation and provide operational support during clinic sessions. Coordinate translation of clinical notes, track clinic utilization and patient information, and assist with transportation coordination for patients and families when necessary.

Maintain accurate and up-to-date data and ensure appropriate documentation across scheduling systems and databases. Conduct post-clinic documentation review and database updates to ensure accuracy and completeness.

Track distribution of program resources and maintain inventory; prepare and submit supply orders as needed.

Contribute to program communications, including social media updates, public-facing materials, and outreach to community support services for patients and families.

Develop and maintain weekly task schedules for employment program staff. Communicate materials for team meetings, administrative huddles, and quarterly performance reviews. Communicate operational updates and program needs to leadership and team members.

Support outreach initiatives, conferences, workshops, and program-related events. Process travel reimbursements and manage documentation for program-related expenses.

Minimum Qualifications

Education:

Associates degree or equivalent experience

Bachelor's degree preferred

Experience:

1 year of related work experience

Demonstrated ability to work collaboratively in a multidisciplinary environment.

Cultural competence and sensitivity when working with diverse families and populations.

High level of discretion and ability to maintain confidentiality.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Experience the benefits of passion and teamwork.

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