IT Specialist

You know our brands, The Laughing Cow, Babybel, Boursin, Kaukauna, Merkts and Price's, which elicit smiles across America. They are daring, responsible and deliver dairy goodness. As you imagine, this mindset is contagious! Bel Brands USA is part of an international family company, which has led an ambitious growth strategy for 150 years and is today the world's third largest branded cheese company.

If like our 12,000 employees globally, you want to have an impact in an entrepreneurial and demanding company, and share smiles around the world, dare to live the Bel experience!

Be you. Be ambitious. Be Bel.

Bel Brands USA has been named Chicago's "101 Best and Brightest Companies to Work For" for 10 years in a row. The company is headquartered in Chicago and operates three manufacturing plants in Little Chute, WI, Leitchfield, KY, and Brookings, SD.

Job Summary:

The IT Support role ensures the stability and integrity of in-house data, industrial, and network services. This individual installs, monitors, maintains, and optimizes workstation and network hardware, servers, software, and communications for the Bel Brands USA facility located in Brookings, SD. The role provides technical assistance, training, and timely support to end-users. Strong communication, customer service, and problem-solving skills are essential.

IT Support / Manage Systems and Networks

• Support and maintain Infrastructure Technologies in the Brookings plant according to BEL group standards.

• Install, Configure, and Support network technologies such as Cisco switches and Meraki access points.

• Install and configure PC hardware and software across various devices (desktops, laptops, tablets, printers, etc.).

• Troubleshoot and resolve technical issues related to computer systems, hardware, network, and software.

• Respond to inquiries via phone, email, messaging, and in-person; provide clear, friendly communication and follow-up.

• Provide training to coworkers on new products and services, including troubleshooting techniques and best practices.

• Onboard new hires: provision computers & peripherals; maintain accurate asset inventory.

Monitoring

• Monitor systems and network performance; use monitoring tools to identify and resolve issues proactively.

• Oversee new and existing equipment, hardware, and software upgrades; validate changes in coordination with plant operations.

Project Management

• Plan and execute projects to deliver results on time and with high quality.

• Participate in evaluation and implementation of vendor-supplied software and hardware.

• Assist in deploying or upgrading switches, access points, servers, and related hardware.

Documentation

• Maintain up-to-date diagrams of network and server topology for the Brookings site.

• Create and maintain IT operational documents: instructions, guidelines, reference sheets, etc.

Communication & Collaboration

• Interface with vendors for contract support and warranty repairs.

• Collaborate with IS Project Managers, plant engineering, and global IT teams; escalate issues appropriately.

• Interact with Bel Group global IT Teams. Escalate and redirect issues beyond purview or expertise to next level.

Operational Excellence & Compliance

• Follow Good Manufacturing Practices, safety rules, food safety procedures, environmental and sanitation protocols as applicable to plant operations.

Position Requirements:

EXPERIENCE

3+ years' experience in IT support, service desk, desktop support, or IT operations.

Degree in Information Technology or equivalent experience appreciated.

Experience with Active Directory, O365 and Azure environments, including Teams, Outlook, Office Apps, and Endpoint Manager (Intune) a plus.

SKILLS

• Strong interpersonal and communication skills; ability to explain technical topics to non-technical audiences.

• Customer-service mindset; patient, responsive, and reliable follow-through.

• Windows, Microsoft 365/Office Apps, Active Directory basics.

• Network fundamentals and troubleshooting (DHCP, DNS, TCP/IP); exposure to Cisco/Meraki.

• Printer support, mobile…