Client Specialist , Crop Science

Overview

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted worldwide, SGS is a market leader because we put passion, pride and innovation into everything we do. We encourage new ideas and welcome people who challenge the way we work, and we are committed to helping you reach your full potential. SGS is the world’s leading inspection, verification, testing and certification company with a network of offices and laboratories globally.

The Client Specialist is the key provider of customer care acting as liaison between clients and our technical laboratory staff. In this position, you will provide our clients with outstanding customer service using excellent communications skills and automated information systems. You must be able to analyze the customers’ needs, set up accounts, ensure correct analysis is performed, and transmit the final report of analysis with necessary training.

• Communicate with clients, answer or route questions as appropriate and liaison between client and technical laboratory staff.
• Set up new client accounts in the LIMS and in conjunction with Accounting Department; periodically updating client account information as needed.
• Receive and log submitted testing samples, identify sample priority, verify sample information, note special requests and instructions. This includes routine, daily samples, special projects and retrieving samples for retesting or additional tests as requested.
• Track tests for timely completion and ensure clients receive results on a timely basis.
• Issue reports, certificates, certificate revisions and document accordingly to meet client needs and within SGS guidelines.
• Transfer laboratory test information from LIMS to Accounting for invoicing after verifying for accuracy.
• Proactively initiate sales with current or prospective clients that contact the laboratory for expanding current testing activities or developing testing solutions for the client’s needs.
• Train and convert clients to usage of website for results and information.
• Inform management staff of all customer concerns.
• Maintain records and files related to duties.
• Ensure quality and confidentiality of client and company information and take an active role in updating Quality System.
• Maintain quality protocols for testing area and implement preventative practices.
• Assist in other areas of the company as needed.
• Promote responsibility, good work habits, a positive work environment and improving customer service.
• At all times, comply with SGS Code of Integrity and Professional Conduct.

• High school diploma or equivalent (Required)
• College Degree (Preferred)
• 0-2 years experience in customer service support, preferably in an agriculture testing laboratory

• SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
• If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call  for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.