Retail Supervisor

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style-or the career that's a perfect fit. We're looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

Joina company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We Make Dreams Happen!

The Operations Supervisor supports the Store Manager in aspects of the store. They will assist in the achievement of sale goals, Five-Star Customer Service and profitability goals through program execution and foundational excellence. The Operations Supervisor is a dynamic, attentive and inspiring leader who has mastered operational excellence; a mentor and coach to the Customer Service Representative's team, who sets expectations for Five-Star Customer Service.

The Operations Supervisor is responsible for adhering to all standard operating procedures to ensure flawless execution of core processes and programsincludingaccuratereceiving,inventorytrackingandwelcomedeskprocedures.

Essential Job Functions:

• Leads and models a customer first culture across all roles, executes customer service strategies to deliver a Five-Star Customer Service experience.
• Driveseffortstobuildcustomer relationshipsandmaximize appointments.
• Responsibleforflawless executionofallwelcomedeskactivities.
• Manages by using the LAST model concept to resolve customer service issues independently.
• Partners with Store Manager, Sales Manager or Contact Center, as needed.
• Responds promptly to all customer questions providing product and service information.
• Ensures support and receiving functions are contributing to a Five-Star Customer Service experience for our customers.
• Speakstoeverycustomerbefore theyleavetovalidatetheirexperience,resolving anyissuesinthemoment.
• Motivates the store teams, direct reports and projectmembers.
• Manages to eachindividualfeelhis/herworkisimportant.
• Dedicatedtomeetingtheexpectationsandrequirementsofinternalandexternalcustomers.
• Maintains store-standardstosupportaflawlessshoppingexperience.
• Responsibleforflawlessexecution ofallmarketing,promotionsandmarkdowns.
• Maintains a professional appearance that adheres to the company Dress Code policyand coaches allteammembers on the policy.
• Leads and develops the Customer Service Representatives (CSRs) toachieve
  
  Total Monthly Income  (TMI) Goalsconsistentlybyexecuting foundationalexcellenceandperformance-based leadership.
• Executessalesplansconsistentlyinpartnershipwith Store Manager ,drivessalesthrough
  
  KPIs,toachieveabalanced
  
  Ranked
  
  Scorecard.
• Actsasasalesleader, coaches and is a rolemodelto the Stylists through floor management.
• Contributes tototalstoreteamsalesgoalsonaweeklybasis.
• Usescriticalthinkingtoidentifyrootcauseofametric,processorbehaviorandfindssolutiontocorrect,working with
  
  Store
  
  Manager,asneeded.
• Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Sought out byothersforadvice and solutions.
• Identifiesandprioritizescriticalbusinessissues andalignstheteam.
• Discerns whatiscritical andputslessimportantissues aside.
  
  Eliminatesroadblocks.
• Monitorsinventorymanagement,special orders,layaway,markoutofstock,repairs,andensuringfirstqualitystandards forallmerchandise.
• Executes,monitorsandassessesthefivestages oftrainingfor
  
  CSRs.
• Championsandexecutesnewprocesses,behaviorsandprogramsasassigned.
• Executes and holds team members accountable for a beautiful store, which ensures flawless execution of all merchandising strategies to maximize sales.
• Requires all store team members to consistently maintain pristinehousekeepingstandards onthesellingfloorandbackroom.
• Communicatesacompellingandinspiredvision, senseofpurpose andexpectations.
• Inspires andmotivatesthe teamtogetonboard with Standard Operational Procedures.
• Adapts styletosupport andinfluenceteammembers.
• Monitorstimelycompletionoftasksin Task Management  system.
• Reviewsinventoryreceived toensurethatonlyfirst-qualitymerchandiseismadeavailable.
• Overseesreceiptandpreparationofproductforsalesfloor.
• Ensurespromp…