Admissions - Associate; Seasonal

Overview

Chicago Zoological Society | Brookfield Zoo, 3300 Golf Rd, Brookfield, Illinois, United States of America

Posted Thursday, January 15, 2026 at 6:00 AM

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This position contributes to the success of Brookfield Zoo Chicago (BZC) by courteously and efficiently accommodating guests’ admission needs and ensuring that all transactions are accurate to assure guests have a quality and enjoyable experience, thereby contributing to BZC’s goals of providing an extraordinary guest experience and generating revenue to contribute to BZC’s overall revenue goals.

This is a seasonal non-union hourly position, grade GS002 with a pay rate of $16.60 per hour. Please see Benefits Summary section below the job description information.

Brookfield Zoo is open 365 days a year
, the work schedule includes various shifts, including weekdays, weekends, and holidays. We especially appreciate candidates who can commit to consistent weekday availability throughout the year. To ensure reliable service and maintain a consistent quality experience for our guests, a minimum of four days per week including one day on the weekend is strongly desired. Shifts typically range from 4 to 8 hours, with work schedules starting as early as 8:00 AM and ending as late as 7:00 PM (and 10:00 PM on weekends or for special events).

Work schedules are based on the needs of the operation. This position requires the ability to move across zoo grounds, remain stationary for long periods of time, and perform work in a variety of weather conditions. Minimum age of 16.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.

• Greet and assist guests in a warm and professional manner. Familiarize oneself with the zoo and its attractions and enthusiastically and accurately relay information to guests. Ensure all guests have a positive and seamless experience from the moment they arrive at the zoo or attraction entrance.
• Obtain product knowledge and demonstrate effective selling skills to provide guests with essential information to assist them in purchasing the best value for their visit, maximize their experience, and generate revenue. Collect revenue for and up-sell admissions, parking, internal attractions, packages, rentals, membership sales and other initiatives as instructed.
• Operate a point-of-sale (POS) cash register system with accuracy and efficiency including basic data entry for onsite membership fulfillment. Accurately handle cash, credit, and debit card transactions, ensuring all monetary exchanges are processed securely and efficiently.
• Follow established access control procedures to validate tickets sold online or at the admissions & attractions booths for guest admittance for zoo admission and internal attractions. Collect and record exact counts for each non-paying attendance categories, e.g., adults, children, members, etc., in order to report daily attendance for the census report.
• Follow and enforce all applicable institutional policies and departmental procedures. Follow all safety procedures and guidelines to ensure the well-being of guests and staff.
• Maintain assigned area to ensure it is clean and presentable to guests and in accordance with department standards.
• Verify all employees entering the Zoo have a current BZC employee photo . Verify guests, business appointments, and deliveries against the gate list. Obtain proper authorization for admittance.
• Maintain and clean wheelchairs, wagons, strollers, and ECV rentals.
• Board buses or walk traffic lanes in order to obtain attendance counts and/or collect parking fees.
• Other related duties as assigned.

• Accurate basic math skills.
• Demonstrated strong customer service skills.
• Demonstrated ability to work effectively under pressure and meet deadlines.
• Ability to communicate with the public; cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.

• High School graduate or GED equivalent.
• Ability to operate a…