Service Representative - Brookfield

Overview

Customer Service Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.

• Put the customer first by promptly acknowledging their presence.
• Focus directly on the customer; if working on another project, quickly put aside and interact with the customer.
• Handle transactions accurately and efficiently, respecting customers' time.
• Maintain the highest levels of confidentiality and privacy of customer information.
• Respond to or refer customer concerns to supervisors as appropriate.
• If follow up is required, set clear customer expectations and deliver as promised.
• Maintain a positive outlook and demeanor at all times.
• Project a professional positive outlook and demeanor at all times.
• Accountable for successful retention of customers.

• Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals, transfers and negotiable items such as Bank Checks and Money Orders.
• Adhere to all bank policies and procedures.
• Balance TCD and/or TCR accurately and effectively, as is necessary.

• Promote USB products and services.
• Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals.
• Be aware of products and services offered by cross line of business partners.
• Assist in generating quality referrals to business partners.
• Exceed individual sales goals and assist team in meeting sales goals.
• Utilize relevant tracking system to report and track sales and service activities.

This position is located at the Brookfield Branch - 200 Federal Road, Brookfield, CT.

37.5 hours per week