Program Specialist

Position: Program Specialist - 4966
Bronx Works helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

RESPONSIBILITIES:

• Screen clients for government benefits and entitlement programs.
• Schedule appointments, virtual meetings, and email communications.
• Provide internal and external service referrals.
• Conduct client advocacy and follow-up.
• Document all client interactions and progress in Salesforce.
• Collect required documents for benefits applications.
• Participate in community outreach and support food pantry activities.
• Perform other duties as assigned by the manager.

QUALIFICATIONS:

• High school diploma, bachelor's degree preferred.
• Bilingual both verbal and written preferred.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
• Proficiency in virtual meeting platforms is preferred.
• One year experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and document client progress toward service-plan goals.
• Record all client interactions and actions taken on their behalf.
• Maintain up-to-date knowledge of on-site and off-site program resources.
• Screen clients for eligibility for government benefits and entitlement programs.
• Schedule appointments, virtual meetings, and email communications to support client needs.
• Coordinate case conferences with clients and service providers as required.
• Participate in community outreach activities and field work as needed.
• Perform additional duties as assigned.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

Bronx Works seeks to build an inclusive organization grounded in respect for differences. Bronx Works is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process, please contact hr benefits.