Assistant Manager, Business Operations

Job Description

Position:
Assistant Manager, Business Operations

Reports to:

General Manager, Business Operations

Position Managed:
Unit Managers;
Seasonal Staff

Location:

Bronx Zoo / On Site

Department:
Business Operations

Scope:
Bronx Zoo

Position Type:
Full Time

Job Summary:

This position is responsible for overseeing and leading designated locations, driving sales and maintaining high standards in customer service, operational efficiency, and team development. The role involves crucial involvement in team recruitment, selection, and growth, as well as responsibilities in additional departments within Business Operations.

Major Responsibilities:

* Provides leadership, supervision, and delegation of operations to unit managers and seasonal employees.

* Trains on and emphasizes the importance of customer service, guest interactions and memorable experiences.

* Assist with the implementation of operational systems, procedures, and policies in support of WCS's mission and business needs.

* Assists with meeting department financial forecasts by effectively using company tools to adjust operations as needed.

* Interview, hire, and train seasonal employees in accordance with company and department handbook and guidelines.

* Progressively document and discipline employees to encourage improved job performance in line with WCS policies and procedures.

* Fulfill guest's and employee needs quickly and efficiently as well as resolve complaints effectively.

* Responsible for maintaining inventory, ordering, receiving, and storing of product, equipment, and supplies.

* Maintain a clean and safe work environment by practicing high standards of food, human safety, and sanitation. Meet or exceed all federal, state, local, and WCS standards for sanitation, food presentation, and storage.

* Ensures there is overall consistency and high quality of products across operations.

* Ensure cash and inventory controls maintaining high standards of staff compliance.

* Work collaboratively with fellow employees and managers. Being able to recognize teamwork and diversity throughout the department to resolve conflicts respectfully and in a timely manner.