Reception Care Navigator

We have two opportunities within our reception team for enthusiastic individuals to join our team of 5 reception care navigators and our reception and facilitiesmanager.

One permanent part-time post for 18 hours a week over Monday-Friday between 07:30-18:30 to be discussed at interview.

One fixed-term maternity cover post for 30 hours a week working, Mon 10:30-18:30, Tues 08:00-15:00, Weds 09:00-14:30, Thurs 08:00-13:00 and Fri 07:30-13:00.

Please state in your application which role you are applying for, or if you intend to apply for both.

The individuals must be flexible tocover holidays and sickness with occasional overtime. Knowledge of GP clinical systems and working in General Practice wouldbe an advantage but not essential as full training will be given.

Todeliver a smooth and efficient front of house service to our patients,supporting clinical and admin staff to deliver primary care services. You will be a pivotal member of the healthcare team and be responsible for care navigating patients to the right health professional. You will be the first point of contact for patients and health professionals both by telephone and face to face.

Delightful markettown and surrounding area. We are aGMS practice with 9600 patients. Thereare 5 partners and 5 salaried GPs with an excellent nursing team includingnurse practitioners and health care assistants, an in-house dispensary and practice pharmacists who work closely with an established administration and reception team. We are a training practice and look after our local community hospital.

• Respond to all incoming telephone calls promptly and in a courteous manner. To take and redirect messages both accurately and timely
• Explain practice procedures to new patients and temporary residents, providing new patients with all the necessary documentation and appointments to enable them to register with the practice
• Greet and care co-ordinate patients and visitors
• Arrange appointments and requests for home visits, deal with general enquiries, complaints, requests for results and any emergencies in keeping with the practice protocols
• Encourage patients to use the online booking system to book appointments and make medication requests
• Advise patients on relevant charges for private services
• Respond to the needs of clinicians during surgery
• Retrieve and file patient records and documentation as required
• Complete tasks in a timely manner
• Input and extract information from the practice computer system
• Keep reception and waiting areas up to date and tidy
• Open up and secure premises after closing
• Shred confidential documents
• Ensure comprehensive communication between staff particularly at the end of a shift when handing over any ongoing queries or issues
• Liaise with hospital and community departments regarding patient care
• Process NHS 111 direct bookings
• Process online consultation forms received
• Deal with patient access queries
• Communicate notification of employee sickness in a timely manner

• Good standard of general education
• GCSE Mathematics C or above or equivalent
• GCES English language C or above or equivalent
• Care navigator training
• NVQII in Customer Care

• Excellent communication skills (written and oral)
• Clear and polite telephone manner
• Time management and the ability to work to deadlines
• Interpersonal skills
• Smart, polite, organised and confident
• Team working, self motivated and flexible
• Confidential

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.