Account Executive

The role of Account Executive provides essential operational and customer-facing support to ensure a seamless experience from initial enquiry through to vehicle delivery. The role provides crucial support to the Sales (E Specialist) team, any partnerships, funders and suppliers, managing quotations and ensuring that orders are handled quickly, accurately

This is a high-volume, fast paced position that requires exceptional attention to detail, a high level of organisational skills and a service driven mindset

Role purpose

* Provide support to EV Specialists by responding to customer enquiries within SLA guidelines.

* Prepare and deliver accurate leasing quotations, including lead times, pricing and finance details within SLA guidelines

* Maintain accurate customer records and follow up to assist conversion of opportunities into sales

* Process approved sales orders efficiently and accurately through the CRM and funder systems

* Build and maintain strong internal and partner relationships.

* Liaise directly with dealerships, manufacturers, and customers to resolve issues or delays

What we're looking for

* Communication:
Strong written and verbal communication with internal and external stakeholders

* Customer Service:
Service oriented, proactive, and responsive to both internal and external customers.

* IT Literacy:
Confident user of Microsoft Outlook, Excel, Word, and CRM/finance systems