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Hybrid Software Support Analyst — Customer Troubleshooter
Job in
Stoke Prior, Bromsgrove, Worcestershire, B61, England, UK
Listed on 2026-01-11
Listing for:
Velociti Solutions
Full Time, Part Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A digital transformation consultancy in the UK is seeking a Software Support Analyst to provide first and second line customer support. This full-time role offers a hybrid working model, requiring part-time office attendance. Key responsibilities include triaging customer inquiries and managing support tickets using Zendesk. Ideal candidates should possess strong customer service skills and familiarity with technical support, coupled with a proactive approach to problem-solving.
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