IT Support Engineer

• Location: Bromsgrove, Worcestershire, United Kingdom
• Salary: Competitive Salary and Benefits

AFH Wealth Management is proud to be oneof the UK’s leading independent financial advisory and wealth management firms.

We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities s is a full‑time, permanent opportunity based from our Bromsgrove office with occasional travel to other sites.

The role is a core function within the IT Team, supporting the smooth running of IT across the company. You will work alongside the IT Service Lead and wider team to deliver end‑to‑end IT support, ensuring that all colleagues receive a high‑quality service and IT support.

• Acting as a point of contact for IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets
• Working closely with our Acquisitional Sites, undertaking visits where necessary for fault resolution and service requirements and providing expert IT support services, troubleshooting hardware, software and network issues efficiently
• Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets
• Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels
• Supporting and maintaining key IT infrastructure, networks, and cloud‑based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals
• Setting up remote users PC requirements including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users.

• Demonstrable experience of handing a wide variety of IT issues in a fast‑paced environment
• A strong customer focused approach with a positive and friendly mindset - capable of understanding customer needs
• High level of attention to detail and good problem‑solving skills
• Proficient use of Microsoft Azure/365/Sharepoint/One Drive, Microsoft Office and other software products
• Experience and exposure to hardware such as firewalls, switches, storage arrays and printers
• Experience with Mobile Device Management – mainly tablets and mobile phones
• A solid understanding of LAN, WAN and VPN technologies
• Completed CompTIA, A+, MCITP or similar (desirable).

• Flexible working & holidays – Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.
• Social perks – To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.
• Pension – We offer a contributory pension scheme with Royal London as well as death‑in‑service benefit.
• Bonus scheme – All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
• Health and wellbeing – The Medi Cash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
• Professional development – We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
• Shopping discounts – Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go‑to supermarkets, as well as access to free online training courses.