Customer Service Advisor

Overview

We are seeking a confident and customer-focused Customer Service Advisor to join a growing team. You will be responsible for delivering high-quality support across multiple communication channels, ensuring customer enquiries are resolved efficiently and professionally.

Key Responsibilities

* Manage customer enquiries via phone, email, live chat, and ticketing system

* Resolve issues promptly while maintaining excellent customer service standards

* Provide accurate information on products, pricing, promotions, and company policies

* Process customer orders, returns, and exchanges

* Assist customers with placing orders through an e-commerce platform

* Liaise with internal teams to ensure effective and timely resolutions

* Maintain accurate records of customer interactions

Skills & Experience

* Minimum 1 year of experience in a customer service role (retail or call centre preferred)

* Strong communication and interpersonal skills

* Excellent problem-solving ability and attention to detail

* Ability to manage multiple tasks in a fast-paced environment

* Confident using CRM/ticketing systems and standard office software

* Professional, positive, and customer-focused attitude

What’s on Offer

* Competitive salary

* Full training and ongoing support

* Friendly and supportive working environment

* Opportunities for progression within the business