Housing Options Assistant

25.5 hours per week (Tuesday afternoon, full day Wednesday, Thursday and Friday)

Closing Date:
Friday 20th March 2026 @ 9am

Interview Date:
Thursday 2nd April 2026

Join our Housing Options and Homeless Team and play a vital role in delivering a unique, customer‑facing service that makes a genuine difference in our community.

The Role

In this role, you’ll support the day‑to‑day running of the service by providing high‑quality administrative support and an excellent front‑of‑house housing service. You’ll be involved in helping to prevent homelessness, supporting the management of temporary accommodation, arranging appointments, and responding to a wide range of customer enquiries.

Our customers are diverse and often vulnerable, so you’ll need to bring a flexible, empathetic, and positive approach to a role that can be both challenging and highly rewarding.

Working in a busy, multifunctional environment, you’ll carry out a variety of tasks in line with the Trust’s values, current legislation, and our service level agreement with Bromsgrove District Council.

About You

To be successful, you will need to have good administration and communication skills along with previous experience of meeting deadlines/targets and working in a pressurised environment.

Previous experience of using Microsoft Packages Excel, Word, Outlook

Experience of working with vulnerable client groups would be beneficial.

This post requires that the job holder is subject to a DBS check at an Enhanced level.

What we can offer in return:

• 32 days annual leave plus bank holidays
• Holiday purchase scheme –buy up to an additional 5 days holiday per year
• Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
• Team budget every year to enjoy an afternoon out as a team
• Electric vehicle leasing scheme through Octopus Energy
• Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Life insurance is available to members of the pension scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.