Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Position: Administrator (Permanent)
Gateway2

Lease takes pride in being a family-owned business that offers premier leasing deals to both individuals and businesses.

As a credit brokerage we aim to make things easy by searching the market in order to provide our customers with the most competitive leasing offers that we can locate via our superbly strong network of partners.

We are looking for a Credit Administrator to help support our continued growth and bolster our busy Sales department.

Role purpose

* Enter customer data into the Customer Relationship Management System (CRM).

* Follow the GDPR process ensuring adherence to compliance requirements.

* Follow the Know Your Customer (KYC) process ensuring all information is received and entered in a timely, efficient and accurate manner.

* Liaise with the customers to ensure supporting documentation is requested and submitted in a timely, efficient and accurate manner to avoid delays.

* Enter customer data from the finance application into the funder systems.

* Notify customers of the outcome of their application and follow internal processes for liaising with Sales Executives/Account Executives to order vehicles.

Key Skills

* Communication:
Effective and professional written communication skills using templates to achieve clear outcomes.

* Accuracy & Attention to Detail:
High levels of accuracy ensuring compliance and diligence.

* Efficiency:
Ability to provide timely responses to queries, managing customer expectations.

* IT Literacy:
Strong PC skills including Microsoft Outlook, Word and Excel.

* Drive & Focus:
Dedication to meeting expectations of both internal and external customers.

* Relationships:
Able to easily build rapport with fellow team members and colleagues.

* Ownership:
Take accountability and complete tasks thoroughly.

* Quality & Standards:
Provide excellent customer service to all customers, dealers, and funders.

* Self-Starter:
Motivated, adaptable and highly organised.

* Resilience:
Must be able to work well under pressure while maintaining accuracy and professionalism.

* Adaptability:
Have a positive approach towards change and continuous improvement.

* Willingness to Learn:
Be eager to acquire new skills and knowledge.

Who we are looking for

* Attention to detail is essential

* IT literate

* Experience in a volume admin role