Bilingual Member Service Specialist - Broken Arrow Branch

Job Category: Branch

Requisition Number: BILIN
001954

• Posted:
  February 19, 2026
• Full-Time
• On-site

Showing 1 location

• Embod[e] the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and model these values in all daily activity.
• Using consultative selling techniques, analyzes and provides solutions for members' financial needs and makes sales referrals to specialized areas of the credit union based on perceived and unperceived needs.
• Meet and/or exceed sales goals as established by the branch management.
• Open new membership accounts and business accounts. Make member directed modifications to accounts.
• Stay abreast of all products and services features and benefits and the compliance and regulatory requirements of each so as have informed, professional discussions with members and potential members.
• Keep up to date on all consumer lending products (including home equity) including experience with reading, understanding, and interpreting credit reports.
• Process member paying and receiving transactions.
• Proactively makes outbound sales calls to inform members about a wide variety of financial services solutions that will meet their needs and deepen the member experience and relationship.
• When needed, represent the credit union at community events and be available to local businesses within the community when asked to do so.
• Present a professional image in dress, speech, behavior, and attitude to create a positive first impression.
• Complete other projects and/or responsibilities as added at manager's discretion.
• Comply with applicable laws and regulations, including but not limited to: OSHA, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Able to cross-sell members and potential members on credit union products and services
• Excellent communication, customer service, and interpersonal skills
• Professional demeanor
• Strong attention to detail
• Effective follow-up to common inquiries and issues
• Ability to work with mathematical concepts in practical situations
• Intermediate level of data base systems along with WORD products

• Preferred:
  High School or better.

• Enthusiastic:
  Shows intense and eager enjoyment and interest
• Team Player:
  Works well as a member of a group
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well

• 2 years:
  Previous teller and member service specialist and/or personal banker experience
• 2 years:
  Retail sales and/or customer service experience

Equal Opportunity Employer
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