Customer Service Specialist

Job Posting

Title: Customer Service Specialist

Agency: 265 Department of Education

Location: Oklahoma City, Oklahoma

Compensation: $40,000

Employment Type: Full time;
Regular

• Generous Benefits Allowance:
  Up to $21,934.08 annually, tailored to family size, for purchasing benefits.
• Comprehensive Insurance Plans:
  Choose from a variety of insurance plans with no pre-existing conditions, exclusions, or limitations.
• Flexible Spending Accounts:
  Manage healthcare expenses and/or dependent care with ease.
• Full Participation in TRS:
  Enjoy employer-covered contributions (7.5% of annual salary) for Teacher’s Retirement System participation.
• Generous Leave Policy:
  Full-time employees receive 15 days of vacation and 15 days of sick leave in their first year.
• Paid Holidays:
  Benefit from 11 paid holidays per year.
• Employee Discounts:
  Access discounts with various companies and vendors.
• Longevity Bonus:
  Earn a bonus after completing two years of service, with bonuses continuing annually thereafter.
• Compensatory Time: FLSA Exempt and Nonexempt employees receive compensatory time.
• Employee Assistance Program:
  Access support and resources through our Employee Assistance Program.

ABOUT US:

At the Oklahoma State Department of Education (OSDE), we go beyond merely offering jobs – we actively seek out extraordinary individuals to join our team. As the primary agency entrusted with overseeing K-12 public education in Oklahoma, we are steadfastly devoted to making a meaningful impact on the districts and students we serve. Our exceptional team at OSDE is renowned for its commitment to superior customer service, innovation, and unwavering dedication to shaping a brighter future for students across the state.

We work hand-in-hand with over 500 school districts and maintain a close partnership with the legislature, ensuring that each Oklahoma student receives the exceptional education they deserve. If you're in search of a fulfilling career that allows you to make a profound difference in the lives of children, you've arrived at the right place. Join us in our mission to empower students and elevate the standard of education in Oklahoma.

For further insights into OSDE, please visit our website /education.

Position Overview:

The Customer Service Specialist at the Oklahoma State Department of Education (OSDE) is the first point of contact for inquiries and feedback regarding the teacher certification process. Your multitasking skills will shine as you assist callers, provide information, and maintain detailed records. If you're detail-oriented, have excellent people skills, and are committed to delivering top-tier service, we invite you to become part of our mission to enhance education in Oklahoma.

Please note:

This role requires a consistent, in-person presence at the designated workplace in Oklahoma City, Oklahoma, with no remote, telecommuting, or hybrid options.

• Associate degree in business or a related field.
• A minimum of three (3) years of experience in customer service, public relations, or general office work.
• Or an equivalent combination of education and experience, substituting one year of relevant experience for each year of the required education.

• Applicants must be currently authorized to work in the United States on a full-time basis without sponsorship.
• Successful completion of a pre-employment background check.
• Must possess a to perform necessary job-related travel.

• Knowledge & Expertise:
  Demonstrate proficiency in understanding the teacher certification and background checks/fingerprinting processes, keep up to date with current trends, best practices, and relevant research. Communicate effectively with clear and concise messages that are understood by diverse audiences. Utilize active listening skills to comprehend inquiries and provide informed responses, while adapting communication style to suit different needs. Utilize appropriate language and tone in written and verbal communication to maintain professionalism and clarity.
• Reception Duties:
  Provide coverage for the reception areas as needed. Greet visitors and staff warmly, create a…