Showroom Customer Service Representative

Overview

Ferguson is a Fortune 500 company providing best-in-class products, service and capabilities across multiple industries. With approximately 36,000 associates across 1,700 locations, Ferguson aims to build meaningful careers and serve customers, communities and associates alike. Ferguson is currently looking for a Showroom Customer Service Representative to meet an immediate need. If you enjoy meeting people and delivering phenomenal customer service with an interest in contributing to the bottom line of a multi-billion-dollar organization, this is the position for you.

Schedule: Monday–Friday 9:00 a.m.–5:00 p.m. plus every Saturday 10:00 a.m.–3:00 p.m. (one day off during the week).

Pay: starts between $15 and $18.08 per hour, or higher based on experience.

• Assist customers on the showroom floor
• Strive to increase knowledge of the entire product offering
• Support efforts of Outside Sales Associates
• Collaborate with Showroom Sales consultants by performing administrative functions to ensure customer needs are met
• Support the Showroom Sales team by delivering personalized customer service through timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

• 1–4 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results-oriented, able to meet goals, build relationships, and thrive in a team environment
• Excellent communication for phone/in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Ferguson cares for each other with a holistic approach to benefits that support mental, physical and financial well-being. Competitive benefits include health, dental, vision, paid time off, life insurance and a 401(k) with company match, plus additional inclusive enhancements such as mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. Ferguson Enterprises, LLC is an equal employment opportunity employer (E/M/D/V/SOGI) and a government contractor. Equal Employment Opportunity information and reasonable accommodation details are available upon request.