Showroom Customer Service Representative

Overview

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We build better infrastructure, homes and businesses. Ferguson, a Fortune 500 company, provides best-in-class products, service and capabilities across multiple industries. We have approximately 36,000 associates across 1,700 locations and are committed to helping customers and communities succeed. You will build a career that you can be proud of, at a company you can believe in.

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you enjoy meeting people and providing phenomenal customer service and want to contribute directly to the bottom line of a multi-billion-dollar organization, this is the position for you.

Schedule: Monday-Friday 9-5 plus Saturday every week 10am-3pm (one off day during the week).

Pay: starts between $15 or higher based on experience.

• Assist customers on the showroom floor
• Strive to increase knowledge of the entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

• 1-4 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone/in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Ferguson cares for each other and supports the well-being of associates through benefits plans and programs addressing mental, physical and financial wellness. Our offering includes health, dental, vision, paid time off, life insurance, and a 401(k) with company match, along with additional benefits such as mental health coverage, family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Pay Range: $15.00 - $18.08

Estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is bonus or incentive plan eligible. Ferguson complies with wage regulations. Starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor and adheres to 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A), prohibiting discrimination against qualified protected Veterans and qualified individuals on the basis of disability. Ferguson Enterprises, LLC is an equal employment opportunity employer (M/F/D/V/SOGI). Equal Employment Opportunity and Reasonable Accommodation Information.