Warranty Clerk

Job Details

Job Location
:
Broken Arrow, OK 74012

Summary:

Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with the cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED);
• One year certificate from college or technical school; related experience and/or training; or equivalent combination of education and experience.

• Ability to read and comprehend simple instructions, short correspondence, and memos; write basic correspondence; and clearly present information in one-on-one and small group settings with customers, clients, and coworkers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and effectively present information while responding to questions from managers, clients, customers, and the public.

• Ability to perform basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; and apply fundamental concepts of algebra and geometry.

• Ability to apply common-sense understanding to carry out simple one- or two-step instructions and handle standardized situations with minimal variables.
• Ability to apply common-sense understanding to follow detailed but straightforward written or verbal instructions and solve problems involving a few concrete variables in standardized situations.
• Ability to apply common-sense understanding to follow written, verbal, or diagram-based instructions and solve problems involving multiple concrete variables in standardized situations.