Floor Supervisor | Brockton

Job Category: Operations-Outpatient Clinic

Requisition Number: FLOOR
003126

• Posted :
  October 28, 2025
• Full-Time

Location: Brockton Clinic

Brockton Clinic
142 Crescent Street
Brockton, MA 02302, USA

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission.

There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Additional Benefits:

• Culturally Diverse population
• Clinical Licensing Support

Job Title:
Floor Supervisor

Work Location:
Brockton, Ma.

Hourly Rate: $23.00 an Hour

* Bilingual Candidates Encouraged to Apply

* EOE M/F/D/V

* Union/Non-Union

Job Summary:

Duties and Responsibilities:

• Supervises all support staff working in the front office and medical records room
• Provides weekly individual supervision and annual performance appraisal, and disciplinary action, as needed
• Manage support staff schedules to ensure appropriate coverage
• Approve lunch and time off requests, as determined by Practice Manager
• Coordinate front office coverage while staff is attending mandatory meetings or trainings
• Ensure that agency policies and procedures are adhered to by all subordinates
• Ensure that Quality Improvement and Division goals and objectives are carried out appropriately
• Ensure that their staff is offering high quality customer service
• Ensure that appropriate supervision, training, and accountability is consistently afforded to all support staff

Minimum Qualifications:

• Minimum high school diploma with business related courses or equivalency
• Thorough knowledge of billing practices and managed care requirements, as they relate to job functions.
• Basic knowledge of billing and scheduling systems and procedures.
• Must understand the population and information sensitivity (i.e. HIPAA and privacy laws and regulation) protocols required in mental health.
• ability to communicate with all levels of internal staff and outside vendors, etc

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.