Office Manager - Outpatient

Overview

Outpatient Opioid Treatment Program (OTP)

Now Hiring:
Office Manager

Full Time Hours

• Monday - Friday, 5:30 AM - 1:30 PM
• Position will oversee our Quincy satellite unit and fill in as the van driver, as needed

• Brockton, MA (outpatient clinic location)
• Quincy, MA (clinic's satellite/mobile treatment unit)

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Brockton Comprehensive Treatment Center (CTC), located in Brockton, MA, is part of Acadia Healthcare s Comprehensive Treatment Centers—the nation s leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach and partnerships to ensure patients receive comprehensive, patient-centered support.

The Office Manager will directly supervise and coordinate the activities of the office and/or administrative support workers. The Office Manager will manage and coordinate administrative programs and office activities under the direction of the Clinic Director.

• Administrative supervision, leadership, guidance, and feedback to administrative staff in order to facilitate smooth operations of the clinic while maintaining appropriate coverage, scheduling and training;
• Establishes, maintains, and retrieves general files for clinic leadership;
• Manages and coordinates administrative programs and office activities;
• Develops procedures and policies for office activities and training;
• May work with Clinic Director to plan community outreach events;
• May attend staff meeting, take notes and prepare minutes, as required by clinic leadership;
• Prepares and distributes correspondence, interoffice memorandums, contracts, forms, and reports;
• May submit purchase orders as required;
• May assist in monitoring clinical staff credentialing process, including collection of documentation, verification of credentials, and licenses, as directed;
• May share responsibility for completing insurance information on vehicle accidents and abuse allegations and injuries of patients; and,
• Perform other duties as assigned.

Compensation for roles at Brockton CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. Brockton CTC provides a reasonable hourly range of compensation for roles that may be hired in Massachusetts as set forth below.

Massachusetts

$26.61 - $32.71 per hour

• High school diploma or GED equivalent required
• Bachelor’s degree in Healthcare Administration or related field preferred

• 2+ years of secretarial or administrative experience in a healthcare setting
• 1+ year of supervisory experience overseeing administrative or billing staff
• Experience with medical billing and coding, especially related to substance use treatment and MAT (medication-assisted treatment) services
• Familiarity with Medicaid, Medicare, and private insurance billing regulations
• Experience using electronic health records (EHR) and billing software systems
• Experience supporting audits and ensuring billing compliance

• Understanding of HIPAA and 42 CFR Part 2 confidentiality requirements
• Ability to ensure compliance with payer requirements and healthcare regulations

• Strong knowledge of administrative processes such as file maintenance, patient records management, and office workflow coordination
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer systems
• Ability to analyze billing and operational reports to identify trends or discrepancies
• Basic knowledge of HR-related functions (e.g., scheduling,…