Patient Access Supervisor

Overview

Patient Access Supervisor (40 Hours, Days) role at Boston Medical Center (BMC).

Join to apply for the Patient Access Supervisor (40 Hours, Days) role at Boston Medical Center (BMC).

Schedule:

40 Hours, Days, Full Time, Benefit Eligible.

At Boston Medical Center - South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers on how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

• Supervise all Patient Access and Patient Registration functions. Ensure patient greeting, ED and Imaging registrations, admissions, pre-registration and discharge processes run timely and efficiently.
• Oversee staff assignments to ensure adequate coverage for all areas. Oversee and perform quality assurance and downtime work as assigned.
• Train new hires and existing staff on existing and new processes and protocols. Ensure smooth workload transition from day to night shift personnel.
• Collaborate with Patient Access Coordinators to attain shared goals.
• Communicate regularly with subordinates, Financial Coordinators, Patient Access Manager, and other clinical staff to address identified issues, concerns, and opportunities to improve the patient care experience.
• Oversee scheduling, training, workflow, staff assignments, and coverage for all Patient Registration staff members.
• Identify operational issues and patient safety concerns; raise them to the Manager and work to resolve.
• Support execution of performance improvement initiatives within the department or with other hospital departments.
• Assist in resolving patient concerns and ensure policies and procedures are followed by personnel.
• Act in the capacity of Manager in their absence and inform the Manager of all issues upon return.
• Attend in-service presentations and complete mandatory education weeks, including infection control, patient safety, and quality improvements.
• Provide input to Manager on staff evaluations.
• Perform all other duties as assigned.

• High school diploma or equivalent and 2+ years of Patient Access experience in a hospital setting, or equivalent combination of education and experience.
• Bachelor’s degree preferred.
• Prior supervisory experience preferred.
• Ability to oversee employees.
• Knowledgeable with Meditech, Epic, Outlook, Microsoft Office.
• Strong customer service and communication skills.
• Strong collaboration skills and ability to work effectively as part of a team.
• On-call 24 hour/7 day week coverage required; rotates with Patient Access Manager.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps”; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care

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