Service Advisor

Overview

Join the professional men and women of Copeland Chevrolet and enjoy a career that is both exciting and rewarding.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.

Please check your email after applying for additional information.

• Brand New Mobile Service Van
• Fully Air Conditioned Shop & Service Drive for the hot summer months
• Hunter Alignment Quick Check in the Service Drive
• High Speed Rytec Shop Doors to keep you warm in the winter and cool in the summer
• In-Ground Rotary Lifts w/ Trio Arms
• In-Ground Alignment Rack w/ New Hunter Hawk Eye Elite Alignment System
• Computers at each tool box
• Hunter Tire Changers, Road Force Elite Wheel Balancer, and Brake Lathe
• Large Custom Lockers for each Technician
• Busy Service Drive w/ all the newest customer amenities
• Located at the very busy intersection of Route 24 and Route 123
• Only seconds off Route 24 - Easton Exit 31B

• Hourly + Monthly Commissions & Bonuses
• Harvard Pilgrim Health Insurance (50% Company Paid of Focus Network)
• Point 32 Dental Insurance
• 401k Retirement Plan w/ Employer Match
• Group Life Insurance
• New Equipment and Immaculate Shop
• State Of The Art Facility
• Paid Vacation and Sick Time

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company  standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

• Automotive service advisor experience IS REQUIRED.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Reynolds & Reynolds Experience is a plus.
• Proven record of achieving exceptional Customer Satisfaction with energetic attitude
• Willing to submit to a drug screen & driving record check.

* Copeland Chevrolet is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Employment contingent upon successful completion of background investigation. Smoke-free workplace. All resumes are held in confidence. No recruiters or agencies. Must be eligible to work in this country.