Accounts Receivable Lead

Accounts Receivable Lead - Brockton, MA

Pay: $30–$35/hour (based on experience)

Schedule:

Monday–Friday (weekends & holidays off)

Crown Uniform & Linen Service was founded as a family business in 1914 and has been a leading provider of uniform and linen services in New England for over 105 years. We remain family‑owned and committed to building long‑lasting customer relationships by providing efficient, cost‑effective solutions with a personal touch. A career at Crown is not just another job‑we believe our success is driven by strong teamwork, and we invest in long‑term relationships with our employees.

If you’d like to be part of a winning team that values your contributions and depends on you for future success, apply today!

The Accounts Receivable Lead oversees day‑to‑day AR and collections activity while remaining hands‑on with key tasks such as collections outreach, posting and reconciling payments, and resolving account discrepancies. This role serves as a go‑to resource for AR processes, supports accuracy and timeliness in receivables, and partners with internal teams to improve cash flow and customer experience.

• Lead daily AR/collections workflow and serve as the escalation point for complex accounts
• Make daily collection calls and support consistent follow‑up practices
• Conduct account research and analysis; identify trends, disputes, and root causes
• Accurately post payments to customer accounts using ABS
• Reconcile and resolve account discrepancies
• Maintain spreadsheets using strict confidentiality with customer credit card information and check‑by‑phone information
• Send statements to outstanding customers
• Interact with customers to resolve outstanding issues and negotiate payment solutions when appropriate
• Provide customer service for customer inquiries regarding payment history
• Print monthly aging reports and review results
• Ensure AR documentation is organized; sort and file documents after posting

• Monday–Friday schedule with weekends and holidays off
• Industry‑leading benefits package, including paid vacations and holidays, group health, dental, LTD and life insurance, and other benefits
• 401(k) plan with a company match
• Competitive hourly pay ($30–$35/hour)
• Ongoing training and upskilling

• College degree or equivalent experience (additional education in accounting/finance is a plus)
• 3+ years of Accounts Receivable and/or Collections experience (lead or senior experience strongly preferred)
• Strong understanding of basic accounting principles and AR best practices
• Strong math and reconciliation skills with high attention to detail
• Speedy, accurate data entry skills
• Ability to perform mathematical computations (percentages, fractions, addition, subtraction, multiplication, division) quickly and accurately
• Strong communication skills for customer outreach and internal coordination
• Comfortable handling confidential payment information

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.