Client Service Representative - Broadview Heights, OH

🌟 Client Service Representative (CSR) - Join the Rose Family 🌟

$17.25/hr + commission & full benefits

Rose Pest Solutions isn’t just the oldest pest management company in the nation (established in 1860!) — we’re also a 4th-generation family‑owned business with a proven record of success. Our strength comes from our people smart, positive, team players who care about clients and each other.

At Rose, you’ll find

• 🌱 Room to Grow:
  Continuous training, mentorship, and career development.
• 🏆 Stability & Legacy: 150+ years of success and innovation, backed by our in‑house entomologists and technical experts.
• 💡 Empowered Work:
  Freedom to think creatively, solve problems, and make a real difference.
• 💼 A Team That Feels Like Family:
  Supportive, collaborative, and passionate about quality service.

As a Client Service Representative, you’ll be the friendly face and trusted voice that keeps our Service Center running smoothly. You’ll play a key role in connecting clients, sales, and service teams — ensuring every client gets top‑notch care.

Your day‑to‑day will include:

• Coordinating service requests and scheduling appointments.
• Supporting service and sales teams with paperwork, schedules, and client communications.
• Helping clients understand and choose residential services that fit their needs.
• Following up with clients and assisting with account collections.
• Keeping everything organized so the whole team can succeed.

We believe great people deserve great rewards. Here’s what we offer:

• 💰 Competitive Pay: $17.25/hr + commission, plus bonus plan & profit sharing.
• 🩺 Full
  
  Health Benefits:
  
  Medical, dental, vision, Rx insurance.
• 🏖 Paid Time Off:
  Holidays, vacation, and sick leave.
• 📈 Retirement Savings: 401(k) with company match.
• 🛡 Extra Protection:
  Life insurance, disability, family & military leave.
• 🎓 Growth & Development:
  Ongoing training and career advancement opportunities.

This role is perfect for someone who enjoys being the go‑to person, thrives in a fast‑paced environment, and values independence with responsibility.

You’ll succeed if:

• Have excellent communication skills and love helping others.
• Stay organized and detail‑oriented, even under pressure.
• Are comfortable with computers and can pick up new software quickly.
• Work well independently but also enjoy being part of a collaborative team.

• 18+ years of age, high school diploma (or equivalent).
• Valid driver’s license with good driving record.
• Ability to work flexible hours, including early mornings, evenings, or weekends as needed.
• Basic office and computer skills.
• Physical ability to sit, stand, crouch, and lift up to 20 lbs.

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