Customer Assistant - Food - Westwood Cross

Customer Assistant – Food – Westwood Cross

Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

Sunday 07:00‑11:00

Monday 05:00‑09:00

Friday 05:00‑09:00

Saturday 05:00‑09:00

• Serve customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you training to utilise all digital tools and communication channels to deliver for the customer every time

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Under 18 disclaimer – This job role involves working early mornings and therefore we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00‑06:00.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. M&S is an inclusive organisation and we welcome flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.