Tenancy Officer

Position: Tenancy Officer (Permanent)
Location: Brixton

Tenancy Officer

Location:

Brixton (local area)
Salary: £32,000 per annum

Working Hours:

Monday to Friday, 8:00am – 5:00pm

Contract:

Full-time
Sector:
Local Authority / Housing Services

A large local authority is seeking a proactive and committed Tenancy Officer to join its Housing Management team, working across the Brixton area. This is a frontline role focused on supporting residents, sustaining tenancies, and ensuring safe, well-managed communities.

Key Responsibilities
Manage a patch of council tenancies, acting as the main point of contact for residents

Deliver a high-quality, customer-focused housing management service

Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy

Investigate and manage reports of anti-social behaviour in line with legislation and council policies

Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained

Work closely with internal teams and external partners to resolve housing-related issues

Ensure accurate record keeping and case management using housing management systems

Skills & Experience Required
Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association

Strong knowledge of tenancy management, housing legislation, and best practice

Excellent communication and interpersonal skills, with the ability to engage effectively with residents

Ability to manage a varied caseload and work independently in the community

Strong problem-solving skills and a proactive approach to casework

Confident IT skills and experience using housing management systems

What’s on Offer
Salary of £32,000 per annum

Full-time hours:
Monday to Friday, 8:00am – 5:00pm

Opportunity to work with a large, established local authority

A role making a real difference to local communities

Supportive team environment with opportunities for development

Competitive local authority benefits package