Sales Advisor

Overview

Sales Advisor Working in the Nisbets Contact Centre is fun, fast and rewarding. As our Sales Advisor you will handle a broad range of calls from customers so the work is varied and challenging, but we give you all the training and support you need to be successful. In fact we have won various awards including Best Contact Centre of the Year - South West Region, so whatever your personal development needs are, we will ensure you reach your full potential.

What that potential is you can decide, we have so many career paths that could be open to you, you may rise through the ranks from Sales Advisor to Team Leader in our Contact Centre, or move into another part of the business, say Finance, Marketing, Sales or Digital. One in 5 of our vacancies last year were filled by an internal promotion, so we really do commit to internal development.

As our Sales Advisor you just need to be a good communicator, a natural problem solver and comfortable picking up new systems and processes quickly.

• Deal effectively & efficiently with all Sales related requests primarily via the inbound phone channel but when necessary, via QMS/e-mail/webchat & take responsibility for processing each query through to a satisfactory conclusion
• Through great conversations offer upsell and cross sale products
• Work closely with other areas of the business and our suppliers, maintaining & developing collaborative relationships to support our customers.
• Develop your product knowledge so you can help customers with technical queries.
• Keep informed on marketing and promotional activity.