Store Manager, Retail & Store Manager

Overview

Game Stop is committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. We are a leading global retailer of video gaming, electronics, and gaming merchandise. Join us in shaping the future of gaming and bringing the best products to the world.

• Manage and lead in a multi‑unit capacity.
• Provide and model best‑in‑class guest service, greet guests promptly, handle guest questions and concerns, inform guests of special promotions, recommend additional items, and apply all selling behaviors during every transaction.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that drive sales and repeat business.
• Process guest purchases/returns accurately using the Point‑of‑Sale (POS) system.
• Promote Game Stop’s guest benefits such as the new title reservation program, trade‑in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high‑performing associates.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift.
• Communicate regularly with store associates and District Manager to ensure implementation of store initiatives.
• Schedule store associates, ensuring compliance with scheduling guidelines and accounting for breaks and meals.
• Approve payroll, enter paid time off, and verify all associate time worked.
• Provide timely and appropriate recognition and feedback to associates.
• Maintain store cleanliness, organization, and merchandised per company guidelines.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Perform inventory counts, stock/restock merchandise, and move product from the stockroom to the front of the store.
• Protect company assets through effective inventory control and loss prevention practices.
• Lead the store team in meeting or exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transaction totals and complete daily bank deposits.
• Verify shipments for discrepancies, record any discrepancies, conduct merchandise counts, and communicate issues to District Manager.
• Process defectives/recalls and stock pulls accurately.
• Maintain awareness of associate and guest safety and report injuries promptly.
• Maintain store records/files in an organized manner.
• Form professional partnerships with military personnel on assigned military base (if applicable).
• Consistently adhere to all Game Stop policies, procedures, the Associate Handbook, and the Code of Standards, Ethics & Conduct.

• Proof of identity and eligibility to work in the United States.
• Minimum age 18 years.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine assistance to every guest during each visit.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Work independently and as the head of a team to complete tasks in a timely manner.
• Meet performance expectations related to attendance, appearance, safety, and workplace respect.
• Operate POS computer system and basic mathematics.
• Complete required paperwork correctly and execute financial tasks in accordance with company policy.
• Lead in a fast‑paced, rapidly changing environment.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Constructively manage stress and adapt to situations without impacting guest interactions.
• Reliable, trustworthy, and use good judgment.
• Work alone; stand and move unassisted for up to 12 hours per day.
• Lift merchandise up to 30 lbs. and perform basic physical tasks.
• Understand military ranks and insignia if working on a military base (if applicable).

Job…