MANAGER - SPA

Overview

The Spa Manager is responsible for directing and overseeing all day-to-day operations of the Rock Spa®, Pool Deck, and Body Rock® fitness center. The Spa Manager ensures guests enjoy a relaxing, positive, and enjoyable spa and pool experience. This position is also responsible for supervising and coordinating execution of spa services, including massage therapy, esthetics, and other services. The Spa Manager develops and maintains a clearly defined plan for success of the spa and pool including goals and creative strategies.

• Relocation available for this manager level position.

ESSENTIAL JOB FUNCTIONS:

• Lead, direct, and manage Spa and Recreation operations. Maintain regular presence throughout the departments.
• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Build business/market share by developing new ways to promote company and by participating in events to increase sales and profits.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Oversee coordination and execution of Rock Spa packages.
• Oversee cleanliness of treatment rooms, retail area, and dispensary for professional Rock Spa products, as well as Pool Deck and Body Rock fitness center to ensure guest satisfaction.
• Implement Rock Spa and Recreation training programs and monitor performance.
• Organize and lead spa reception and towel valet operations.
• Monitor and maintain daily schedule. Resolve scheduling issues, as needed, and advise providers of changes.
• Work closely with the Sales and Marketing team to develop Rock Spa and Recreation collateral and promotional materials.
• Work closely with the Sales team to establish and maintain relationships for group bookings.
• Manage relationships with vendors; assist in negotiating agreements.
• Ensure quality and timeliness of work performed by contracted vendors.
• Ensure compliance with all applicable laws and regulations.
• Create department budget to include sales volumes, revenues, resource quantities, costs, expenses, assets, liabilities, cash flow, and capital expenditures.
• Prepare and execute business plans to ensure the maximization of department performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each team member has in their achievement and ensure accountability.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Protect and enhance the value of property assets through appropriate programs and maintenance. Evaluate condition of equipment and property and conduct analysis for capital expenditure needs.
• Balance staffing levels and labor to achieve ideal team member/guest engagement and cost ratio.
• Develop and implement strategies to retain team.
• Train, coach, and counsel supervisor, therapists, and team members to achieve their career goals and maximize their potential.
• Monitor and evaluate team performance and deliver recognition and rewards.
• Promote a positive work environment for all team members and ensure all employment related processes and documentation are in compliance.
• Ensure appropriate team members have safety certifications required by law.
• Conduct regular meetings with team to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in departments.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure that Rock Spa and Pool Deck are well maintained and have a vibe that meets or exceeds brand standards and guest expectations.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Maintain relationships with key clients, owners, and investors.
• Maintain effective relationships with guests.
• Present a professional image to team members, guests, clients, owners, and investors.
• Coordinate ongoing industry research to detect market trends and related information for development of new strategies and/or concepts/services. Implement new products/services accordingly and develop analysis of return on investment.
• Generate incremental revenue and brand awareness through the creation and…