Receptionist​/Clerical Officer - Children's ED

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

The closing date is 23 January 2026

The post holder will work within the Bristol & Weston NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department. This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.

The post holder will be required to work 12‑hour shifts including evenings, nights, weekends and bank holidays and to participate in a 24/7 roster.

The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.

Previous applicants need not apply.

This vacancy may close earlier than advertised, if a sufficient number of applications are received.

• To register patients on the Careflow EPR clinical system
• Updating patients' demographic details when required.
• Issue Cas Cards for the Clinical staff for triaging patients
• Answer reception telephone and deal with any queries
• With discharged paperwork send out discharge letters to GP and Health Visitors.
• Prep notes for scanning
• Scan notes, upload to clinical system and quality check
• Book appointments for plastics clinic and Consultant review clinics.

UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award‑winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds;

city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.

Anonymous information will be used from your application in order to ensure we're meeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

• Educated to GCSE grade C or above (or equivalent) in English Language and Maths

• Previous receptionist experience in a healthcare or public setting
• Previous NHS experience
• Clerical/administration experience including filing and/or reception

• Excellent/professional telephone/reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Good IT skills including Microsoft packages
• Confidence to handle difficulty conversations with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)