Operations Associate

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!

Excited to grow your career? We value our talented employees and encourage you to grow your career within HL. If you think you can bring your skills and experience to this role, then please apply now. Role Level: 5. Our Operations team plays a central role in the business, placing the client at the heart of every interaction while serving as the first line of defence against money laundering activities.

Working alongside the Financial Crime Advisory and AML Screening Teams, we are responsible for KYC (Know Your Client) procedures, carrying out CDD (Customer Due Diligence) protocols to verify/reverify individual clients and entities. By utilising internal systems, our operations team ensures strict adherence to regulatory compliance. Our colleagues pride themselves on maintaining the highest standards of accuracy in all our processes.

If you are driven to succeed, have a willingness to learn and like to be challenged on a daily basis then please read on!

• Processing client AML documents with accuracy and care.
• Assisting with the onboarding and verification of clients.
• Facilitating the verification of individual clients and complex entities
• Acting as an intermediary between clients and HLs second line of defence (Financial Crime Compliance)
• Understanding and adhering to the relevant policies, controls, regulatory rules such as CDD.
• Communicating with our Clients in a variety of ways depending on preference, such as via letter, email or secure message.
• Delivering a uniquely personalised service by listening to needs, resolving first time, and ensuring the right outcome for the client and HL.
• Recognising and escalating appropriately where there is an issue or concern.
• Supporting the team's risk and control activities to ensure good client outcomes and risk management culture.
• Working collaboratively with other teams within the business and external companies.
• Displays exceptional attention to detail
• Experience working in financial services, customer services or administrative role.
• Proven ability to work to a high accuracy and service.
• Excellent interpersonal, organisation and communication skills.
• Proactive and driven, taking ownership.
• Highly computer literate and competent in Microsoft Office.
• Ability to work under pressure.
• A strong desire to learn and have a holistic understanding of a process or issue.
• Proven track record in concern for and adherence to regulatory requirement
• Able to identify and support vulnerable clients.

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

• Discretionary annual bonus
  * and annual pay review
• 25 days
  * holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme