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Customer Service Rep Casino Event Manager / Planner Customer Success Mgr./ CSM

VIP Casino Host & Guest Concierge

Job in Bristol, Washington County, Virginia, 24202, USA
Listing for: Hard Rock Hotel & Casino Bristol
Full Time position
Listed on 2026-01-24
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep, Casino, Event Manager / Planner
  • Customer Service/HelpDesk
    Customer Service Rep, Casino, Event Manager / Planner, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A leading gaming entertainment venue in Virginia is seeking a proactive VIP Sales Host to manage all aspects of the guest journey. This role requires exceptional guest service skills and will involve daily phone sales, guest interaction, and collaboration with various teams. Candidates should have experience in customer service or casino environments and be able to handle guest inquiries with professionalism.

Flexibility for weekends and holidays is necessary, along with compliance with state regulations.
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