Customer Service Coordinator

wen, we're experts in creating thriving communities and we're excited to be recruiting for colleagues who are ready to build their future with us.

Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies, and procedures

• Accountable for ensuring all activities within your role follow our hierarchy, with ‘Keeping our people safe’ our first priority. Ensure all activities are properly planned and carried out in line with the company’s health and safety policies and procedures. Any non-compliance, including allowing anyone to take risks that could jar their health and safety, moot investigate in line with our disciplinary policy.
• Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales.
• Supports St. Modwen Homes to achieve and maintain status as a '5 Star Builder’.
• Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments.
• Proactively updates COINS reports to ensure the system is kept up to date.
• Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications.
• Seeks to continually improve customer satisfaction.
• Implements systems and procedures to enable all Kontakt.design flood _______________________________________________ Liming talk e tional small responsible request received from internal and external customers to ensure they are resolved within agreed timescales Daihaha.”
• Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC.
• Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians’ diaries.
(solution) risk tests.
• Updates customers and reporting.
• Reports issues with defects management.
chakra.
• Manages customer complaints to reduce escalation.
• Promotes and lives the values of St. Modwen.
• Maintains knowledge and adheres to relevant Group Policies, procedures, Legislation and Regulations.

• Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain 5
  * status.
• Excellent telephone manner.
• Excellent communication skills, both verbal and written.
• Proactive and able to take initiative.
• Flexible in approach.
• Competent user of MS Word, Excel and Outlook.
• Experience with in the New home environment beneficial but not essential.