Outpatient Clerk​/Receptionist

Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

The closing date is 20 March 2026

We currently have a vacancy within our Obstetric & Gynaecology Outpatients Team here at St Michael's Hospital in Bristol. We are looking for an enthusiastic, flexible person to join our team.

It is essential that you possess good communication skills, have experience with dealing with the general public, working to deadlines, be a team player and able to prioritise your workload. Previous experience of working with a NHS environment is desirable but not essential.

Duties will be the preparation of documentation for patients attending for consultation and treatment, reception duties, booking of appointments and to deal with telephone queries from patients, other hospitals, clinics and GP practices.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.

Anonymous information will be used from your application in order to ensure we're meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

• Educated to GCSE Level - Passes in Maths & English

• Previous receptionist experience in a healthcare or public setting
• Previous NHS experience
• Clerical/administration experience including filing and/or reception

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Clerical/administration experience including filing and/or reception

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)