Governance Administrator

The purpose of this role is to support Bris Doc's governance structure and assist in the development of organisational systems and practice to ensure effective monitoring and compliance with regulatory, NHS and contract requirements as well as best practice.

You will undertake a range of tasks such as compliance audit, obtaining and analysing patient experience data, administration to support the management of learning events, complaints and information requests. You will work closely with the Governance Manager and wider Governance Team.

The Governance Administrator supports Bris Doc's governance structure and assists in developing organisational systems and practice to ensure effective monitoring and compliance with regulatory, NHS and contractual requirements as well as best practice.

You will undertake a range of tasks including compliance audits, collecting and analysing patient experience data, providing administrative support for the management of learning events, complaints and information requests. You will work closely with the Governance Manager and wider Governance Team.

• Governance administration and compliance
• Meetings and Project Support
• Patient Experience and Feedback
• General administrative duties

What Can We Offer You?

• 25 days' annual leave (rising with service)
• Employee Assistance Programme (EAP)
• Supported professional development and training
• Employee recognition platform with savings and discounts
• The opportunity to contribute to a healthcare organisation with a strong social impact mission

At Bris Doc, we are an employee-owned social enterprise, and we are proud of the positive impact we have on our community. If you're passionate about using your experience and skills to improve healthcare services and create social value, apply now!

This role plays a vital part in supporting Bris Docs governance structures, ensuring compliance with Bris Docs regulatory, contractual requirements, and contributing to the development and maintenance of systems that drive quality and assurance.

This is a fixed-term position for one year, providing an excellent opportunity to contribute to key quality and governance work, while developing insight into regulatory compliance.

You will support compliance monitoring, audit processes, meeting administration and the management of patient experience data. Your work will directly contribute to the continuous improvement of patient care and organisational effectiveness.

Governance Administration and Compliance Support the administration of the learning event and complaints processes, including accurate logging, investigation tracking, and reporting. Monitor shared Governance email accounts, ensuring timely and professional responses to internal and external queries. Maintain and update evidence and documentation systems for regulatory compliance, internal audits, and CQC readiness. Assist in compiling compliance audits and retrieving relevant documentation or records (e.g. call recordings) to support investigations and quality checks.

Produce and distribute reports on patient feedback and governance themes, identifying trends to inform service learning. Provide administrative support to audits, Quality Improvement (QI) initiatives and the monitoring of action plans arising from incidents, complaints or inspections. Maintain a register of local policies and procedures, monitoring review dates and supporting version control.

Meeting and Project Support Prepare agendas, take and circulate accurate minutes for meetings, track actions, and maintain attendance records. Coordinate diaries, schedule meetings, and ensure appropriate documentation is prepared in advance. Support the Governance Manager in coordinating internal and external meetings, including regulatory visits or peer reviews.

Patient experience and Feedback Administer the Patient Satisfaction Survey programme, coordinating data collection, analysis, and dissemination of insights to service teams. Collaborate with managers to ensure that feedback is acknowledged, acted upon, and forms part of continuous service improvement. Enter quality and performance data into corporate dashboards and records, ensuring accuracy and timeliness.

General Administrative Duties Work collaboratively across operational and clinical teams to promote good governance and compliance. Uphold Bris Docs policies on safeguarding, confidentiality, data protection and information governance. Contribute to maintaining team resources, such as filing systems, contact directories, and document repositories. Act as a positive team player, supporting a culture of continuous improvement and cross cover when required.

Please see the attached Job Description and Person Specification for more information about the role.

• Educated to Grade 4/C or above in English and Maths
• Strong IT skills, including Microsoft Office (especially Excel, Word, Outlook)
• NVQ Level 3/4, ECDL, or relevant…