Reception and Appointment Clerk

Reception and Appointment Clerk

Closing date: 19 January 2026

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is looking for a Reception and Appointment Clerk. You will work in an office-based role, booking appointments and managing our telephone systems.

As part of the team that handles a wide range of enquiries, you will often link in with other admin teams including the Treatment Bookings team, Clinic Co‑Coordinators, Medical Secretaries and the Nurse Specialist Support Team. The role also provides a frontline welcome, support, information and sign‑posting to patients being treated and living with a cancer diagnosis, as well as patients with non‑malignant blood conditions.

Working as part of a multi‑disciplinary team across the Bristol Haematology and Oncology Centre (BHOC) Outpatient and Day Unit, in both Haematology and Oncology, you will be based across two sites – the Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office. Previous applicants need not apply. Sponsorship is unfortunately not available for this role.

• To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, next of kin details), and that the attendance is recorded on Medway/Mosaiq.
• To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
• To communicate effectively, promptly and accurately, applying discretion and tact where necessary, with written, telephone and face‑to‑face contact, with patients, visitors, other Trust staff and various external agencies.
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
• To provide appropriate and timely information to all visitors to the Department or in response to telephone calls as deemed necessary and appropriate, and in accordance with the Data Protection Act and any Hospital/Departmental guidelines.
• To be a point of contact for ‘Outpatient’ and ‘Treatment Bookings’ telephone calls into the department.
• To liaise with the nursing and medical staff to ensure that planned day‑unit sessions run to time, have all the relevant patient notes prior to patients attending, and that patient notes are prepped with necessary paperwork and labels.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites. The Trust serves a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and its staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward‑thinking multi‑award winning trust and a digital exemplar committed to improving patient care, UHBW’s world‑leading research and innovations are having a positive local and global impact.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

• Previous experience in a healthcare or public setting
• Previous NHS experience
• Clerical/administration experience including filing and/or reception

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

• Excellent/professional telephone manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines while maintaining a high level of accuracy
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate each other
• Ability to work independently and as part of a team

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)