Gate Co-Ordinator

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training. We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways lowing its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.

Our operations across two stations supports British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution.

It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

Please note that we work in partnership with our recruitment provider, One Resourcing Ltd, who manage the onboarding process including the background checks required to obtain a Full  for London Gatwick Airport.

The purpose of this role is to coordinate all ground services, in order to ensure the punctual and safe departure of customer aircraft, including the embarkation / disembarkation of passengers, whilst observing and ensuring that all GGS’ operating procedures and Health and Safety regulations are adhered to.

Health and safety policies, customer service awareness and operational excellence will also play a key part in this role. In addition, you will be expected to project a smart and able attitude to our customer airline through thorough work practices and excellent customer service.

To ensure that all GGS’ operating procedures and Health and Safety regulations are adhered to.

• To be responsible for, lead and assist in all the activities at the embarking / disembarking gate
• To complete the Loading Instruction / Report and Loadsheet, (supported by Centralised Load Control or manually as appropriate) ensuring the correct data obtained from the customer airline is used, in order that structural and safety limits are not exceeded and all loading regulations are followed. To present the loadsheet in good time to the crew and ensure that a signed copy is retained.
• To ensure all passengers checked in are accounted for and all deadload (baggage, cargo and mail) is loaded as per Loading Instruction and accurately reflected on the loadsheet.
• To act as the Authorising Agent in relation to AAA procedures and ensure additional security checks have been completed and evidenced, when required.
• To monitor, co-ordinate and record the timing of all activities during the turnaround of the aircraft and allocate the reason for a delayed departure.
• To position the airbridge (jetway) in a safe manner as per the operating instructions to allow access to and from the aircraft.
• To deliver professional, customer focused front of house service in a timely and courteous manner, updating and advising all concerned on the progress of the turnaround. Ensuring that all regulatory paperwork and records are completed fully and accurately.
• To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to himself or herself or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
• To forge professional and effective working relationships with own team, other GGS’ departments, supervisors, airline representatives, crew and…