Support Worker x2

Full Time, Permanent

Location: Based in Bristol with city-wide travel.

Make a difference supporting vulnerable adults in Bristol

As a PRT Support Worker, you’ll play a vital part in supporting vulnerable adults in the community, helping to prevent homelessness and increase independence. You’ll manage a caseload of clients, delivering high-quality, person-centred support to help them achieve positive outcomes.

• Delivering tailored support to clients with a wide range of support needs which may include mental health, learning difficulties, substance use, and complex needs.
• Creating, implementing, and updating Support Plans to achieve timely and effective outcomes.
• Providing practical housing-related assistance, such as helping clients maximise income, apply for welfare benefits, prepare for or find work, manage household tasks, reduce isolation, and access other services.
• Working creatively and flexibly to engage clients, identify unmet needs, and signpost or escalate as appropriate.
• Communicating sensitively and effectively, supporting clients to manage emotions while maintaining a focus on practical outcomes.
• Promoting independence, skills, and confidence in clients.
• Maintaining accurate electronic records and contributing to case reviews and meetings.
• Contributing to service improvement, performance targets, and the induction and training of colleagues.

• Experience supporting vulnerable people with a range of needs, working effectively on your own initiative.
• Knowledge of housing, homelessness, and welfare benefits, with the ability to keep up to date and seek specialist advice when needed.
• A positive, flexible approach and a commitment to personal development and learning.
• The ability to assess support needs, write and implement Support Plans.
• Good literacy and numeracy skills, with the ability to support clients with correspondence, finances, and budgeting.
• Sensitivity to the emotional needs of clients, with a focus on practical outcomes and promoting independence.
• Strong communication and relationship-building skills, able to work jointly with colleagues, carers, and external agencies.
• Understanding of equalities and diversity issues.
• Working knowledge of Microsoft 365 or equivalent, and a willingness to learn new technology.
• Ability to converse with citizens and provide complex information in accurate spoken English, or through a BSL interpreter.
• Willingness and ability to travel throughout the city to support people in their homes and in the community.

• Good knowledge of welfare benefits, housing, or social care.

• The chance to make a real difference to people’s lives and Bristol’s communities.
• A varied and rewarding role with opportunities to develop your skills.
• A supportive, inclusive team environment.
• Access to training and development, and a commitment to your wellbeing.

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

If you share our vision and are ready to be part of our exciting journey please select the apply button below. Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. Please demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Harry Moultrie –