Support Worker - Nights

About The Role

Are you passionate about supporting young people to thrive? As a Nights Support Worker, you’ll play a vital role in delivering a safe, supportive, and empowering environment for 16–25-year-olds in our accommodation-based service. You’ll provide professional out-of-hours support, ensuring the safety and wellbeing of residents while helping them work towards positive outcomes.

• Provide housing management, welfare advice, and support to help young people sustain accommodation.
• Ensure the safety and security of the building and its residents at all times.
• Engage proactively with young people, offering guidance, signposting, and emotional support.
• Monitor and maintain accurate records of customer interactions, risk assessments, and incidents.
• Conduct room and building checks, reporting repairs and ensuring health and safety compliance.
• Respond to emergencies and safeguarding concerns, liaising with external agencies as needed.
• Promote customer involvement through consultation and feedback activities.
• Manage low‑social behaviour and support young people in resolving disputes.

• Being part of an Ofsted‑registered service that makes a real difference in young lives.
• Access to training and development, including safeguarding and mental health support.
• A values‑driven culture that prioritises safety, collaboration, and continuous improvement.
• A supportive team environment where your voice is heard and your wellbeing matters.

This role is being offered on a full-time basis working 37 hours per week from 7pm - 6am, on a 4 nights on 4 nights off basis. This is a field based position.

For further information about this role, and Live West, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic/enhanced DBS check.

To be successful in your application for the role of Nights Support Worker, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experienced in working with young people, particularly those facing homelessness or complex needs.
• Knowledgeable about safeguarding, housing and welfare benefits, and risk management.
• Confident in lone working, with strong communication and problem‑solving skills.
• Able to maintain professional boundaries and build trust with vulnerable individuals.
• Comfortable working weekends and managing a varied workload.

• Level 3 qualification (or working towards) in youth work, health and social care, mental health, or housing.
• IT literacy and strong written communication skills.
• Understanding of Ofsted supported accommodation regulations and the Children’s Act 1989 (desirable).
• Desirable: Mental Health First Aid, Safeguarding certification, Coach qualification.

Please note:

This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

At Live West, we are united by a shared mission: to create a home for…