E-Commerce Account Manager

Job Title: E‑Commerce Account Manager

Location: Cirencester

Salary: £32,000 to £36,000 (£40,000 to £45,000 OTE)

Contract: Permanent

Are you an e‑commerce‑driven sales professional who thrives in a fast‑paced, customer‑focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an E‑Commerce Account Manager to take ownership of their digital sales channels, marketplace accounts, and customer portal.

This is an exciting opportunity for someone who enjoys blending operational e‑commerce management with commercial strategy—driving online revenue, enhancing customer experience, and supporting the wider sales and marketing function.

• Manage and optimise all e‑commerce sales platforms, including the company's website, online portal, and any third‑party marketplace accounts.
• Oversee all online order processing activities: customer registrations, payments, technical issues, and general queries.
• Ensure smooth fulfilment operations, coordinating with internal teams to deliver a seamless end‑to‑end customer journey.
• Implement and align online trading campaigns with wider sales and marketing strategies to maximise digital revenue.
• Monitor site performance and marketplace metrics, analysing trading behaviour and recommending improvements to drive sales and conversions.
• Maintain accurate CRM data while managing inbound leads from online channels—qualifying, tracking, and nurturing prospects.
• Conduct introductory and follow‑up calls to move opportunities through the digital sales funnel.
• Collaborate with the global e‑commerce team and internal stakeholders to share insights and best practice.
• Produce regular performance reports on online sales, conversion rates, traffic, leads and ROI.
• Ensure product listings, categories, descriptions, pricing and digital content remain accurate and up to date across all platforms.
• Keep up‑to‑date with e‑commerce trends, tools and technologies to continually refine processes and improve user experience.

• Degree in Business, Marketing, E‑Commerce or a related field.
• Minimum 3 years' experience in e‑commerce account management, online sales, marketplace management or digital trading.
• Strong CRM experience plus confidence working with analytics tools such as Google Analytics.
• Excellent organisational skills with the ability to multitask effectively.
• Analytical mindset with the ability to interpret trading data and identify actionable improvements.
• Detail‑oriented, proactive, and committed to delivering an exceptional customer experience.
• Comfortable in a fast‑paced environment and adaptable to changing commercial priorities.
• Ideal for someone who blends technical confidence with strong commercial awareness.

• Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required).
• Pension: 4% employee / 8% employer contribution.
• 25 days holiday + bank holidays.
• Death in Service: 4× salary.
• Healthcare included.

For more information on this role, please contact Ben Dawson on (phone number removed) or send a copy of your CV to (url removed).

For details of other opportunities within your chosen field, please visit (url removed).